We are happy to offer an exchange or refund on unused items returned within 14 days for internet purchases. If the item is faulty we are happy to offer a refund or exchange where available.
We want you to be completely satisfied with your new purchase from us. If for any reason you are not happy with your items, you can return them to us, unworn, in their original packaging within 14 days for a refund of the amount you paid for the item.
Please make sure items are returned in ORIGINAL packaging, UNDAMAGED, and in RESALEABLE condition.
The buyer is responsible for return postage & the buyer pays return postage.
RIGHT TO CANCEL
For any products bought on the website, you have a right to cancel without any reason whatsoever within 14 days after the day you recieved all goods/services from us.
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.
To exercise the right to cancel email customer services on [email protected]
You must send the good back to us, no later than 14 days from the day you notify us of your cancelled order. We shall aim to refund you within 14 days from such date or earlier if acceptable proof of delivery is provided.
CUSTOMS CLEARANCE
The customer acknowledges and agrees that parcels are shipped from Brussels – Belgium. For shipments outside the European Union, the customer may be subject to import taxes imposed by the receiving country. The customer understands that any customs clearance for the ordered goods is the sole responsibility of the customer. All fees, taxes, and charges associated with customs clearance are at the expense of the customer.
Customs Management Fees for Returns
Additionally, if the customer returns the goods outside the European Union and incurs customs duties, it is their responsibility to cover these charges. In the event of a return of merchandise, the customer may also be subject to customs management fees. If applicable, these fees will be at the expense of the customer. The customer acknowledges and agrees that any fees associated with customs management for returned goods are the sole responsibility of the customer.
In the event of a return of merchandise, the customer may also be subject to customs management fees. If applicable, these fees will be at the expense of the customer.
The customer acknowledges and agrees that any fees associated with customs management for returned goods are the sole responsibility of the customer.
Return Location in Belgium – EU
The return location for the ordered goods is:
1420 Braine l’Alleud
Belgium
