1 – GENERAL
Any acceptance by us of an order by you is subject to the following conditions. If your order form contains printed conditions such conditions are accepted only in so far as they are not inconsistent with our terms and conditions as set out below. We accept an order by you on the earliest of our written acknowledgement of your order or our delivery of goods to you.
2- PRICES
Whilst we endeavour to adhere to our published prices we reserve the right to amend them to those ruling at the date of dispatch.
All prices include VAT.
On the rare occasion where there is an error with product details or pricing, we will do our best to inform you at the earliest opportunity when your order is placed.
All products are subject to availability. PLEASE NOTE: Although we aim to keep prices consistent with those printed in our catalogue, circumstances beyond our control (including changes in rates of taxation (e.g. VAT), currency fluctuations or inflationary cost increases) may cause price changes up or down.
3 – PRODUCT INFORMATION
(a) Any application lists, catalogues, descriptions, information or advice provided by us in respect of goods is as accurate as possible although is for illustrative purposes only. In all instances it is your responsibility to assure yourself that the parts supplied are suitable for the application involved.
(b) Goods supplied will conform in all material respects to their description or to any sample or specification provided to and accepted by us. We reserve the right to amend any design or specification without prior notification provided that it does not adversely affect the performance of the goods.
4 – PATENTS
We cannot be held responsible for any infringement of patent or copyright on the part of our suppliers or customers in the event of parts being supplied to their design.
5 – CARRIAGE
Unless otherwise stated deliveries will be made by our Delivery partner.
All deliveries made by other means may be subject to packing and carriage charges.
6 – ORDERS
Whilst we use our best endeavours to fulfil orders made by you, we will not be liable for any failure in the performance of any of our obligations to you caused by factors outside our control including (without limitation) strikes, lockouts, shipping delays, fire, war, etc. In such an event you will have no claim against us for any loss or damage which may result.
7 – PAYMENT TERMS
Payment must be done securely online with PayPal, unless prior arrangements have been made to open an account authorised by a Director of the company in writing.
PayPal are subject to the following conditions:
(a) You warrant that in using the online payment facility you are authorised to use the card or PayPal account for the payment you are making.
You confirm and undertake that in making any payment the payer is not breaching any third party rights and is not acting fraudulently or in breach of any laws or regulations.
(b) The Quick Parts cannot accept liability for a payment not reaching the correct customer account due to you providing an incorrect account number or other incorrect details whether personal or otherwise.
(c) The Quick Parts cannot accept liability for a payment not reaching the correct customer account where payment is refused, declined or highlighted as potential fraud by PayPal, your card supplier or the Quick Parts’s payment service provider for any reason.
(d) If PayPal or your card issuer declines payment, the Quick Parts is under no obligation to bring this fact to your attention. It is your responsibility to ensure payment has been completed in the payment transaction through the Quick Parts service provider’s webpage.
(e) You confirm and undertake that the data input by you will not contain any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information; nor will such data cause the Quick Parts’s website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Quick Parts’s service provider’s website is in any way impaired.
(f) The Quick Parts will not be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages.
8 – DELIVERY
Goods are delivered to you and at your risk at the earliest of when we physically deliver them to you or make them available to you for collection at a location agreed by us.
Time of delivery will not be of the essence and any delivery date is an estimate only.
You will have the right to cancel any order without liability to us if delivery has not taken place more than 14 days late after the time specified by us.
Any claim that any goods have been delivered damaged or do not materially comply with their description will be notified by you to us and (where appropriate, to the carrier) within 7 days of their delivery. Provided that you return such goods to us within a further 14 days after notification, we will at our sole discretion replace such goods, issue you with a credit note for the price of such goods or refund the price paid for such goods.
Any claim that goods have not been delivered to you by us must be notified by you to us within 7 days of their expected delivery.
If you fail to take delivery of any goods at the time agreed for delivery then we will be entitled to cancel or suspend such delivery and all other outstanding deliveries and to charge you for the loss suffered. It is your responsibility to provide the means for unloading goods from our vehicles on delivery.
9 – GUARANTEE
All products are supplied and guaranteed by the manufacturer in accordance with manufacturers specifications. Any item which is proved and admitted by the manufacturer to be defective during the relevant warranty period due to material or structural defect will be replaced free of charge or credited in full at our discretion.
Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation. In the event of a guarantee claim, notification must be both verbal and written immediately a fault is discovered. You must provide full particulars to enable us to verify the claim.
Wherever possible parts are to be returned to us accompanied by the appropriate paperwork, carriage paid for inspection by us or manufacturer.
We shall have no liability to you in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of goods, incorrect fitting or ordering of goods or failing to follow the manufacturer’s instructions.
10 – RETURN AND REFUND POLICY
We want you to be completely satisfied with your new purchase from us. If for any reason you are not happy with your items, you can return them to us, unworn, in their original packaging within 14 days for a refund of the amount you paid for the item.
Please make sure items are returned in ORIGINAL packaging, UNDAMAGED and in RESALEABLE condition.
Buyer is responsible for return postage & Buyer pays return postage. Refunds will be in full including original P&P.
Refunds will be in full including original P&P.
Any products returned must not be devalued, should be in a re-saleable condition & include the documentation and original packaging.
All goods will be inspected before an exchange or refund is applied.
Before returning your item(s) please contact Quick Parts for a Returns Authorisation Number. This will help us to track your return and ensure you receive your exchange or refund promptly.
If you wish to return an item you will need to contact our customer services who will authorise your return.
You will be given a Returns Authorisation Number, which will be used to track the return of the product(s).
Once your return is authorised an acknowledgement will be emailed to the address used on your original order.
Any products returned without a valid Returns Authorisation number may cause a delay in the refund.
Please return your item(s) in original packaging if possible and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form with your item(s), as this will help us to process your refund more efficiently.
Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address:
Web Returns – QuickParts
Return Authorisation No. #####
131 Conway Crescent,
GREENFORD,
UB6 8JB
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.
Quick Parts will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.
Upon receipt, all products will be inspected and at our discretion, credit may be refused.
11 – RIGHT TO CANCEL
For any products bought on the website, you have a right to cancel without any reason whatsoever within 14 days after the day you recieved all goods/services from us.
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.
To exercise the right to cancel email customer services on [email protected],
Web Returns – QuickParts
Return Authorisation No. #####
131 Conway Crescent,
GREENFORD,
UB6 8JB
You must send the good back to us, no later than 14 days from the day you notify us of your cancelled order. We shall aim to refund you within 14 days from such date or earlier if acceptable proof of delivery is provided.
Note, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary deliveries such as Same Day, Next Day, Super Saver deliveries).
12 – CONSUMER RIGHTS APPLICABLE TO CONSUMERS BUYING GOODS BY MAIL ORDER OR FROM OUR WEBSITE
Clause 11 only applies if you are a Consumer AND purchasing goods from our website.
(a) In accordance with the Distance Selling Regulations 2000 you may cancel a contract at any time within 14 days, beginning on the day after you receive the Goods (the ‘Cooling off Period’). If you want to cancel the contract within this Cooling-Off Period a refund (or, if you require, an exchange or replacement) will be provided in accordance with our refunds policy below.
(b) To cancel an order under this contract, you must :
(c) return the goods to us in the same condition in which you received them with the original packaging and the product documentation, and at your own cost and risk. The goods must not have been used and, where applicable, must not have been removed from the sealed clear packaging ;
13 – LIMITATION OF LIABILITY
(a) The following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you arising out of or in any way related to the contract.
(b) All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from this Contract.
(c) Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence under section 2(3) of the Consumer Protection Act 1987 for fraud or for fraudulent misrepresentation or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
(d) Subject to clause 12(c), we will not be liable to you for any indirect or consequential, special or punitive loss, damage, costs or expenses, loss of profit, loss of business, loss of income or revenue, waste of management or office time or depletion of goodwill.
(e) Subject to clause 12(c), our total liability to you under or connected with this contract will not exceed 125% (one hundred and twenty five per cent) of the price payable for the goods for any one event or series of connected events.
14 – OTHER
These terms are incorporated into the contract between us at the exclusion of all other terms and conditions and supersede all prior dealings between us in relation to the subject matter of the contract.
No variation or amendment of this Contract will be valid unless in writing and signed by you and our authorised representative.
This contract will be governed by English law and any dispute arising out of or in any way connected to it shall be subject to the exclusive jurisdiction of the English Courts.
