1 – GENERAL
Any acceptance by us of an order by you is subject to the following conditions. If your order form contains printed conditions such conditions are accepted only in so far as they are not inconsistent with our terms and conditions as set out below. We accept an order by you on the earliest of our written acknowledgement of your order or our delivery of goods to you.
2- PRICES
While we strive to maintain our published prices, we reserve the right to adjust them to reflect those in effect at the time of dispatch. All prices are exclusive of VAT
On the rare occasion where there is an error with product details or pricing, we will do our best to inform you at the earliest opportunity when your order is placed.
All products are subject to availability.
PLEASE NOTE: Although we aim to keep prices consistent with those printed in our catalogue, circumstances beyond our control (including changes in rates of taxation , currency fluctuations or inflationary cost increases) may cause price changes up or down.
3 – PRODUCT INFORMATION
(a) Any application lists, catalogues, descriptions, information or advice provided by us in respect of goods is as accurate as possible although is for illustrative purposes only. In all instances it is your responsibility to assure yourself that the parts supplied are suitable for the application involved.
(b) Goods supplied will conform in all material respects to their description or to any sample or specification provided to and accepted by us. We reserve the right to amend any design or specification without prior notification provided that it does not adversely affect the performance of the goods.
4 – PATENTS
We cannot be held responsible for any infringement of patent or copyright on the part of our suppliers or customers in the event of parts being supplied to their design.
5 – CARRIAGE
Unless otherwise stated deliveries will be made by our Delivery partner. All deliveries made by other means may be subject to packing and carriage charges.
6 – ORDERS
Whilst we use our best endeavours to fulfil orders made by you, we will not be liable for any failure in the performance of any of our obligations to you caused by factors outside our control including (without limitation) strikes, lockouts, shipping delays, fire, war, etc. In such an event you will have no claim against us for any loss or damage which may result.
7 – PAYMENT TERMS
Payment must be made securely online with PayPal, unless prior arrangements have been made to open an account authorized by a Director of the company in writing. Payments can also be made with credit cards, debit cards, or via our partner Stripe.
Payments through PayPal and Stripe are subject to the following conditions: (a) You warrant that, in using the online payment service, you are authorized to use the card or PayPal/Stripe account for the payment you are making. You confirm and undertake not to infringe any third-party rights and not to act fraudulently or in violation of any laws or regulations when making any payment.
(b) Quick Parts shall not be liable if a payment fails to reach the correct customer account due to the provision of an incorrect account number or other incorrect details, whether personal or otherwise.
(c) Quick Parts shall not be liable if a payment fails to reach the correct customer account where the payment is refused, declined, or flagged as potential fraud by PayPal/Stripe, your card issuer, or Quick Parts’ payment service provider for any reason.
(d) If PayPal/Stripe or your card issuer declines payment, Quick Parts is not obligated to notify you of this fact. It is your responsibility to ensure that payment has been completed in the payment transaction through the Quick Parts service provider’s webpage.
(e) You confirm and undertake that the data you input does not contain any computer viruses or anything else designed to disrupt the normal operating procedures of a computer or to intercept, access without authority, or expropriate any system, data, or personal information. Furthermore, such data shall not cause interruption, damage, or impairment to the effectiveness or functionality of Quick Parts’ website or its service provider’s website.
(f) Quick Parts shall not be liable for any damages arising out of the use, inability to use, or results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort, or any other legal theory, regardless of whether Quick Parts was advised of the possibility of such damages.
8 – DELIVERY
Goods are delivered to you and at your risk at the earliest of when we physically deliver them to you or make them available to you for collection at a location agreed by us.
Time of delivery will not be of the essence and any delivery date is an estimate only.
You will have the right to cancel any order without liability to us if delivery has not taken place more than 14 days late after the time specified by us.
Any claim that any goods have been delivered damaged or do not materially comply with their description will be notified by you to us and (where appropriate, to the carrier) within 7 days of their delivery. Provided that you return such goods to us within a further 14 days after notification, we will at our sole discretion replace such goods, issue you with a credit note for the price of such goods or refund the price paid for such goods.
Any claim that goods have not been delivered to you by us must be notified by you to us within 7 days of their expected delivery.
If you fail to take delivery of any goods at the time agreed for delivery then we will be entitled to cancel or suspend such delivery and all other outstanding deliveries and to charge you for the loss suffered. It is your responsibility to provide the means for unloading goods from our vehicles on delivery.
9 – GUARANTEE
All products are supplied and guaranteed by the manufacturer in accordance with manufacturers specifications. Any item which is proved and admitted by the manufacturer to be defective during the relevant warranty period due to material or structural defect will be replaced free of charge or credited in full at our discretion.
Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation. In the event of a guarantee claim, notification must be both verbal and written immediately a fault is discovered. You must provide full particulars to enable us to verify the claim.
Wherever possible parts are to be returned to us accompanied by the appropriate paperwork, carriage paid for inspection by us or manufacturer.
We shall have no liability to you in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of goods, incorrect fitting or ordering of goods or failing to follow the manufacturer’s instructions.
10 – RETURN AND REFUND POLICY
We want you to be completely satisfied with your new purchase from us. If for any reason you are not happy with your items, you can return them to us, unworn, in their original packaging within 14 days for a refund of the amount you paid for the item.
Please make sure items are returned in ORIGINAL packaging, UNDAMAGED, and in RESALEABLE condition.
The buyer is responsible for return postage & the buyer pays return postage.
11 – RIGHT TO CANCEL
For any products bought on the website, you have a right to cancel without any reason whatsoever within 14 days after the day you recieved all goods/services from us.
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.
To exercise the right to cancel email customer services on [email protected],
You must send the good back to us, no later than 14 days from the day you notify us of your cancelled order. We shall aim to refund you within 14 days from such date or earlier if acceptable proof of delivery is provided.
Note, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary deliveries such as Same Day, Next Day, Super Saver deliveries).
12 – CONSUMER RIGHTS APPLICABLE TO CONSUMERS BUYING GOODS BY MAIL ORDER OR FROM OUR WEBSITE
You may cancel a contract at any time within 14 days, beginning on the day after you receive the Goods (the ‘Cooling off Period’). If you want to cancel the contract within this Cooling-Off Period a refund (or, if you require, an exchange or replacement) will be provided in accordance with our refunds policy below.
To cancel an order under this contract, you must :
return the goods to us in the same condition in which you received them with the original packaging and the product documentation, and at your own cost and risk. The goods must not have been used and, where applicable, must not have been removed from the sealed clear packaging ;
13- CUSTOMS CLEARANCE
The customer acknowledges and agrees that parcels are shipped from Brussels – Belgium. For shipments outside the European Union, the customer may be subject to import taxes imposed by the receiving country. The customer understands that any customs clearance for the ordered goods is the sole responsibility of the customer. All fees, taxes, and charges associated with customs clearance are at the expense of the customer.
13.1 Customs Management Fees for Returns
Additionally, if the customer returns the goods outside the European Union and incurs customs duties, it is their responsibility to cover these charges. In the event of a return of merchandise, the customer may also be subject to customs management fees. If applicable, these fees will be at the expense of the customer. The customer acknowledges and agrees that any fees associated with customs management for returned goods are the sole responsibility of the customer.
In the event of a return of merchandise, the customer may also be subject to customs management fees. If applicable, these fees will be at the expense of the customer.
The customer acknowledges and agrees that any fees associated with customs management for returned goods are the sole responsibility of the customer.
13.1.2 Return Location in Belgium – EU
The return location for the ordered goods is:
1420 Braine l’Alleud Belgium – EU
14 – OTHER
These terms are incorporated into the contract between us at the exclusion of all other terms and conditions and supersede all prior dealings between us in relation to the subject matter of the contract.
No variation or amendment of this Contract will be valid unless in writing and signed by you and our authorised representative.
This contract will be governed by English law and any dispute arising out of or in any way connected to it shall be subject to the exclusive jurisdiction of the Belgium Courts.
