Find answers to the most frequently asked questions about QuickParts.mobi, our products, shipping, payments, VAT, technical support, and returns.
1. What is QuickParts.mobi?
QuickParts.mobi is a Brussels (Belgium)-based European supplier of certified vehicle lighting, electrical connectors, fuel and transfer pumps, horns, and technical components.
We supply replacement and original-equipment components for trucks, trailers, semi-trailers, commercial vehicles, motorhomes, agricultural machinery, construction equipment, buses, and other industrial applications.
Our product range includes components from established European manufacturers, with a strong focus on reliability, compatibility, certification, and long-term availability.
2. Do you sell to both businesses and private customers?
Yes. QuickParts.mobi supplies both professional and private customers.
Our professional customers include distributors, workshops, repair companies, fleet operators, bodybuilders, OEMs, and industrial companies.
Private customers can also order directly through our online store.
3. Where are QuickParts.mobi orders shipped from?
Orders are shipped from our warehouse south of Brussels, Belgium (European Union).
We deliver throughout Belgium, the European Union, Europe, and many international destinations using established parcel and freight carriers.
4. How quickly will my order be shipped?
Products shown as available in stock are generally dispatched within 1–2 business days after payment confirmation.
Delivery time after dispatch depends on the destination, parcel size, and carrier.
Please note that weekends, public holidays, customs procedures, and exceptional transport conditions may affect delivery times.
5. How can I track my QuickParts.mobi order?
When tracking is available, you will receive a shipping confirmation and tracking information by email after your parcel has been dispatched.
The tracking link allows you to follow the shipment directly through the carrier’s tracking system.
6. Which payment methods does QuickParts.mobi accept?
We accept secure online payments and bank transfers.
For bank transfers, please carefully check the payment details provided on your order confirmation, invoice, or pro forma invoice.
Important: when your bank performs a beneficiary-name verification, please make sure that the beneficiary information corresponds exactly to the payment instructions provided by QuickParts.mobi.
7. Are QuickParts.mobi products certified?
Many of our automotive and technical components carry applicable European approvals and certifications, such as E-mark / ECE approval or CE marking, depending on the product category.
Where applicable, approval numbers and technical references are displayed on the individual product page.
Because certification requirements differ according to the type and intended use of a component, we recommend checking the specifications of the individual product before ordering.
8. How do I find the correct replacement part or reference?
The best way to identify a replacement part is to check the manufacturer reference, approval number, voltage, dimensions, connector type, and markings printed or moulded on the original component.
For vehicle lights, useful information may include references such as:
- Manufacturer and part number
- E-mark / ECE approval number
- Voltage
- Connector or cable configuration
- Dimensions
- Functions of the light
- References moulded into the lens or housing
If you are unsure, contact us and provide the reference numbers and clear photos of the existing part. Our team will help you identify a suitable replacement whenever possible.
9. Can I request a pro forma invoice before making payment?
Yes. Professional customers and companies can request a pro forma invoice before payment.
Please send us your company details, VAT number when applicable, billing and delivery addresses, and the product references and quantities required.
10. What happens if a product is out of stock?
If a product is temporarily unavailable, we can check its expected restocking time with the manufacturer or supplier.
When possible, we may also suggest a compatible or equivalent alternative.
Availability and lead times for special-order products can vary depending on the manufacturer.
11. Can I return or exchange a product?
Returns are possible subject to our applicable Return and Refund Policy and the conditions associated with your order.
Products being returned should generally be unused, complete, undamaged, and in their original packaging.
For eligible consumer purchases, applicable statutory withdrawal rights remain unaffected.
Please consult our Return and Refund Policy before returning a product.
12. Can QuickParts.mobi help me identify a part before I order?
Yes. We provide pre-sales technical assistance to help customers identify the correct component.
When contacting us, please provide as much information as possible, including:
- Manufacturer reference
- Part number
- E-mark or approval number
- Voltage
- Vehicle or application
- Dimensions
- Photos of the original component and its connectors
The more information you provide, the easier it is for us to identify the correct part.
13. Do you offer discounts for large quantities, distributors, or resellers?
Yes. Professional pricing and quantity discounts may be available depending on the product and quantity ordered.
We work with distributors, workshops, fleet operators, OEMs, bodybuilders, and other professional customers.
Contact us with the product references and required quantities to request a quotation.
14. How is VAT handled for European orders?
VAT treatment depends on the customer’s location and tax status.
For customers within the European Union:
- Belgian orders are generally subject to Belgian VAT.
- EU business customers outside Belgium with a valid VAT number may qualify for VAT-exempt intra-Community supplies, subject to applicable EU VAT rules and verification.
- Private customers within the EU are charged VAT according to the applicable VAT rules.
For destinations outside the European Union, local VAT, customs duties, import taxes, and customs-clearance charges may apply. These charges are generally determined by the destination country’s authorities and/or carrier.
15. Do you ship outside the European Union?
Yes. QuickParts.mobi can ship many products to international destinations outside the European Union.
Depending on the destination, the recipient may be responsible for import VAT, customs duties, taxes, or customs-clearance fees.
International delivery times may also be affected by customs procedures.
16. Can I order a product using its manufacturer or E-mark reference?
Yes. Searching by an original manufacturer reference, part number, E-mark, ECE approval number, or reference marked on the component is often the fastest way to locate a replacement.
Enter the reference in the QuickParts.mobi search bar. If you cannot find it, send the reference and photos to us through our contact form.
17. Are the products shown on QuickParts.mobi suitable for trucks and trailers?
Many of our products are specifically designed for trucks, trailers, semi-trailers, commercial vehicles, motorhomes, buses, agricultural machinery, and industrial vehicles.
Compatibility depends on the individual product. Always check the voltage, dimensions, functions, connector type, mounting system, and approval references before ordering.
If in doubt, contact us before placing your order.
18. How can I contact QuickParts.mobi?
For questions about product compatibility, availability, orders, quotations, shipping, or technical references, please use our online contact form.
When contacting us about a product, please include its QuickParts.mobi product number or manufacturer reference whenever possible. This helps us answer your request more quickly.
