1 – GENERAL
All orders placed with us are accepted subject to the following terms and conditions. If your order form contains printed conditions, these will only apply if they do not conflict with the terms set out below. We consider an order accepted at the earliest of:
- our written confirmation, or
- the dispatch/delivery of the goods.
2 – PRICES
Prices are subject to change and the applicable price will be the one in effect at the time of dispatch. All prices are exclusive of VAT.
In the rare event of a pricing or product information error, we will inform you as soon as possible after you place your order. All products are offered subject to availability.
Note: While we aim to maintain consistency with catalogue pricing, external factors (e.g. taxation changes, currency fluctuations, inflation) may cause price variations.
3 – PRODUCT INFORMATION
(a) Product descriptions, catalogues, fitment lists, or advice are provided for guidance purposes only and, to the best of our knowledge, are accurate. However, it is your responsibility to ensure the product is suitable for your specific application.
(b) Goods supplied will match, in all material respects, the sample, specification or description accepted by us. We reserve the right to update product design or specification without prior notice, provided it does not adversely affect product performance.
4 – PATENTS
We accept no responsibility for any patent or copyright infringement arising from the supply of goods made to a customer’s own design or specification.
5 – CARRIAGE
Unless otherwise agreed, delivery is made via our delivery partners. Alternative delivery methods may incur additional carriage or packaging charges.
6 – ORDERS
We make every effort to fulfil your orders but shall not be liable for delays or failure caused by circumstances beyond our control (including strikes, natural disasters, war, etc.). In such cases, you will have no claim against us for loss or damages.
7 – PAYMENT TERMS
Payment must be made securely via PayPal, Stripe, or credit/debit card unless you have an approved account arrangement in writing, authorised by a company director.
Payments via PayPal or Stripe are subject to the following:
(a) You confirm you are authorised to use the payment method provided and will not act fraudulently or unlawfully.
(b) QuickParts is not responsible for payments sent to the wrong account due to customer error.
(c) QuickParts is not responsible if a payment is refused or flagged as fraudulent by PayPal, Stripe, your card issuer, or our payment gateway.
(d) We are not obliged to notify you if your payment fails. It is your responsibility to ensure payment is completed.
(e) You warrant that your payment data does not contain viruses or malicious code that could affect our website or systems.
(f) QuickParts shall not be liable for damages arising from the use or inability to use this website or related sites.
8 – DELIVERY
Goods are delivered at your risk once dispatched or made available for collection.
Delivery dates are estimates and not binding. You may cancel your order without liability if delivery is more than 14 days late beyond the stated date.
Claims for damage, shortages, or non-conformity must be made within 7 days of delivery, and goods must be returned within 14 days of notification. Claims for non-delivery must be made within 7 days of the expected delivery date.
If you fail to accept delivery at the agreed time, we may cancel or suspend your order and charge for any resulting losses. You are responsible for unloading goods at your premises.
9 – GUARANTEE
All products are guaranteed in accordance with the manufacturer’s terms. Items deemed defective due to material or construction faults during the warranty period will be replaced or refunded at our discretion.
We do not cover consequential damage or unauthorised repairs. Claims must be made immediately upon discovering a fault and accompanied by relevant documentation. Goods may need to be returned carriage paid for inspection.
We are not liable for defects caused by misuse, improper installation, tampering, or failure to follow the manufacturer’s instructions.
10 – RETURN AND REFUND POLICY
You may return unused items in original, undamaged packaging within 14 days for a full refund. Items must be in resaleable condition.
The customer is responsible for return postage unless agreed otherwise in writing.
11 – RIGHT TO CANCEL
You have the legal right to cancel your online purchase within 14 days of receiving the goods. To cancel, email us at info@quickparts.mobi.
You must return the goods within 14 days of cancellation. Refunds will be issued within 14 days of your cancellation or upon receiving proof of return.
We will refund the item and standard delivery cost, excluding additional services such as same-day or express shipping.
12 – CONSUMER RIGHTS
Under applicable consumer law, you may cancel your purchase within 14 days of receiving the goods (“Cooling-Off Period”).
To cancel under these terms:
- Goods must be unused, in original packaging, and returned at your own cost and risk.
- Sealed items must not be opened.
13 – CUSTOMS CLEARANCE
Orders are shipped from Brussels, Belgium. For deliveries outside the EU, you are responsible for any import duties, taxes, and customs clearance charges imposed by your country.
13.1 – CUSTOMS MANAGEMENT FEES FOR RETURNS
If you return goods from outside the EU:
- You are responsible for any customs duties or fees incurred during the return.
- Returns with unpaid duties or handling fees will not be accepted.
- Refunds will only be processed once the returned goods are received, cleared by customs, and verified in good condition.
13.2 – RETURN LOCATION IN BELGIUM – EU
All returns must be sent to:
1420 Braine-l’Alleud
Belgium – EU
Please follow our Return and Refund Policy for complete instructions.
14 – OTHER
These terms form the full agreement between us and override any previous agreements or communications.
No amendment is valid unless agreed in writing and signed by both parties.
This contract is governed by Belgian law and subject to the exclusive jurisdiction of the Belgian courts.
